We understand that there are a variety of reasons why you may want to return a product, and that’s no problem. We offer a 14 days no hassle returns policy for you to return your products or order for a replacement or refund. It’s also rare that we have faults with our products, but we understand that sometimes this can happen. We hope you can understand that we can sometimes be dealing with fragile products that need lots of TLC after all and damages and mistakes can happen.
If your item is faulty or you’d simply like to return your order, please email us at firstname.lastname@example.org and we’ll refund, fix or send out a replacement as quickly as possible.
Alternatively call: +44 7866803518 and speak to a team member who will be happy to help.
Office Hours: 9am – 5pm (GMT) Monday to Friday. 9am-12pm Saturday.
Please note: Any special orders, bespoke items or products designed for you specifically and not a standard item we stock on our website cannot be returned as they are unable to be resold, therefore we ask you to order with care.
Packing Your Returns
Please reuse the original packaging where possible when sending your returned items to us. Please ensure that any non-faulty items are sent back to us unused, and in the same condition, it was sold to you. We cannot accept any returns that are not in their original state or have been damaged in transit due to inadequate packaging.